About this project
Examines the effect of e-banking channels (USSD, mobile app, internet banking, ATM) on customer satisfaction in selected Nigerian commercial banks, with attention to recent CBN cash-policy changes.
Methodology
Survey (quantitative)
Chapters 1–5 outline
Chapter 1
Introduction: background to electronic banking and customer satisfaction, statement of the problem (frequent failed transactions on USSD and apps damage trust in Nigerian banks), aim and objectives, research questions, scope, significance of the study, and definition of terms.
Chapter 2
Literature Review: theoretical framework, review of related works on electronic banking and customer satisfaction, gaps in existing studies, and a summary positioning this project.
Chapter 3
Methodology / System Analysis and Design: survey of bank customers; SERVQUAL framework; regression in SPSS. Includes data collection method, system requirements, use-case and architecture diagrams (or population, sample size, and instrument).
Chapter 4
Implementation and Results: presentation of results and discussion. Presentation of findings, testing, evaluation, and discussion of results.
Chapter 5
Summary, Conclusion and Recommendations: key findings, contribution to knowledge, limitations, and recommendations for further research.
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