Refund Policy

1. Overview

This policy explains when and how Final Year issues refunds for paid custom projects and services. Because most of our work is custom-written academic content produced specifically for you, refunds are assessed on a case-by-case basis. By placing an order you agree to the terms on this page, alongside our Terms of Use and Privacy Policy.

2. When you may request a refund

• We are unable to deliver your project within the agreed timeframe.
• The delivered work does not match the topic, department or requirements you submitted, and we cannot correct it.
• You were charged more than the agreed amount in error.
• A duplicate payment was made for the same project.

3. When refunds are not available

• Work that has been delivered in full and approved by you.
• Change of mind after a project has been started, once writing has commenced.
• Requests made long after delivery without contacting us about the issue at the time.
• Free or sample content provided in the project library, which is clearly labelled as an educational resource and never sold as a download.

Where a project is partially completed, any refund is proportional to the chapters not yet delivered.

4. How to request a refund

Contact us with your registered email address, project name and the reason for your request — through the contact page, by email at info@finalyear.net, or on WhatsApp at +234 705 814 4063. We aim to acknowledge every request within 24 hours and to resolve it within 3–5 business days.

5. How refunds are processed

Approved refunds are returned through the same payment channel used for the original payment. Depending on your bank or payment provider, it can take a further 5–10 business days for the money to appear in your account. We cannot refund to a different account or card than the one used for payment.

6. Revisions instead of refunds

Where the concern is about quality, correctness or supervisor feedback, our first step is to revise the affected chapters free of charge until they meet your requirements. Refunds apply when a satisfactory resolution through revisions is not possible.

7. Chargebacks

Please contact us before filing a chargeback with your bank. Chargebacks filed without first contacting us may lead to your account being suspended until the dispute is resolved.

8. Questions

Questions about this policy? Email info@finalyear.net or sales@blemistech.com, or visit our contact page.